Agenda
PROTOCOL FOR THE CANADIAN BUSINESS PROFESSIONAL
Length: 3 days
Daily Classroom Instruction: 7-8 hours
This workshop will cover the following topics:
DAY ONE
8:30 – 9:00 Registration & Coffee
9:00 Opening Remarks
Mr. Altaf Sovani, Chair, Algonquin College School of Hospitality and Tourism
Ms. Pamela Eyring, President, Protocol School of Washington
Expectations
9:40-10:30 Working in Cross-Cultural Situations
Successful international relations and protocol require the ability to understand people with diverse cultural backgrounds. You will complete the GlobeSmart Assessment Profile (GAP), which reflects recent research on communication styles conducted in the international field. Once you understand your communication style, you will learn how to better communicate with people from other cultures. Participants will learn five dimensions of culture and how cultural similarities and differences affect communication styles.
10:30-10:45 Break
10:45-12:15 Working in Cross-Cultural Situations, continued
12:15-13:30 Lunch
1:30-3:00 Personal Diplomacy, Body Language, and Decorum
Participants will learn how to master the first meeting by using listening skills, body language and gestures, handshaking and eye contact, and appropriate small talk with dignitaries.
3:00-3:15 Break
3:15-4:45 The Particulars of Canadian Business Protocol
Canada, as a federal parliamentary democracy under a constitutional monarchy, has a set of protocol rules unto itself that affects the business environment. In this section, participants will gain an understanding of the many aspects of Canadian protocol.
4:45-5:00 Close and Evaluation
DAY TWO
8:30 – 9:00 Coffee
9:00-10:30 Principles of Precedence in Canada
Everything in protocol stems from precedence, from seating arrangements to flag displays. Students will learn how the proper order of things influences perceptions and behaviors and how all of it emanates from a single principle: respect.
10:30-10:45 Break
10:45-12:15 Business Seating
Using precedence as a guide, this section explores strategies for seating both at meals and meetings. Through a series of activities and exercises, participants will explore new and unique models of seating with the guests in mind. Situations include dining, board meetings, transportation and office settings.
12:15-13:30 Lunch
1:30-3:00 Names, Titles & Forms of Address
How one addresses another sets an immediate tone for the conversation. A person’s ability to address and introduce someone in a proper manner demonstrates respect and even attention to detail. Understanding the cultural nuances of titles and forms of address will set these graduates, and their organizations apart.
3:00-3:15 Break
3:15-4:45 Names, Titles and Forms of Address Continued
4:45-5:00 Close and Evaluation
DAY THREE
8:30 – 9:00 Coffee
9:00-10:30 Flags
In this section, participants will learn the basic vocabulary of flags and the appropriate ways to display and honor the national, provincial, city, and corporate flags. The section will include respect shown to the national anthem.
10:30-10:45 Break
10:45-12:00 Gifts
No matter the culture or the setting, gift giving is an exceptionally critical tool for any business professional. Today, gifts often reflect a personal touch or represent the region from which the giver comes. In this section, participants will understand how culture, religion, and geography affect any gift selection. The section will also explore what generally constitutes acceptable and unacceptable gifts, no matter the culture, as well as the legal and ethical parameters of gift giving.
12:00-13:15 Lunch
1:15-2:45 Introduction to Protocol Logistics
In this section, participants gain an overview of how to attend, host, design, plan, execute, and review protocol-centric events of varying scopes: meetings and meal functions.
2:45-3:00 Break
3:00-4:00 Introduction to Protocol Logistics continued
4:00-4:15 Transition to Graduation
4:15-4:30 Graduation and Close
Length: 3 days
Daily Classroom Instruction: 7-8 hours
This workshop will cover the following topics:
DAY ONE
8:30 – 9:00 Registration & Coffee
9:00 Opening Remarks
Mr. Altaf Sovani, Chair, Algonquin College School of Hospitality and Tourism
Ms. Pamela Eyring, President, Protocol School of Washington
Expectations
9:40-10:30 Working in Cross-Cultural Situations
Successful international relations and protocol require the ability to understand people with diverse cultural backgrounds. You will complete the GlobeSmart Assessment Profile (GAP), which reflects recent research on communication styles conducted in the international field. Once you understand your communication style, you will learn how to better communicate with people from other cultures. Participants will learn five dimensions of culture and how cultural similarities and differences affect communication styles.
10:30-10:45 Break
10:45-12:15 Working in Cross-Cultural Situations, continued
12:15-13:30 Lunch
1:30-3:00 Personal Diplomacy, Body Language, and Decorum
Participants will learn how to master the first meeting by using listening skills, body language and gestures, handshaking and eye contact, and appropriate small talk with dignitaries.
3:00-3:15 Break
3:15-4:45 The Particulars of Canadian Business Protocol
Canada, as a federal parliamentary democracy under a constitutional monarchy, has a set of protocol rules unto itself that affects the business environment. In this section, participants will gain an understanding of the many aspects of Canadian protocol.
4:45-5:00 Close and Evaluation
DAY TWO
8:30 – 9:00 Coffee
9:00-10:30 Principles of Precedence in Canada
Everything in protocol stems from precedence, from seating arrangements to flag displays. Students will learn how the proper order of things influences perceptions and behaviors and how all of it emanates from a single principle: respect.
10:30-10:45 Break
10:45-12:15 Business Seating
Using precedence as a guide, this section explores strategies for seating both at meals and meetings. Through a series of activities and exercises, participants will explore new and unique models of seating with the guests in mind. Situations include dining, board meetings, transportation and office settings.
12:15-13:30 Lunch
1:30-3:00 Names, Titles & Forms of Address
How one addresses another sets an immediate tone for the conversation. A person’s ability to address and introduce someone in a proper manner demonstrates respect and even attention to detail. Understanding the cultural nuances of titles and forms of address will set these graduates, and their organizations apart.
3:00-3:15 Break
3:15-4:45 Names, Titles and Forms of Address Continued
4:45-5:00 Close and Evaluation
DAY THREE
8:30 – 9:00 Coffee
9:00-10:30 Flags
In this section, participants will learn the basic vocabulary of flags and the appropriate ways to display and honor the national, provincial, city, and corporate flags. The section will include respect shown to the national anthem.
10:30-10:45 Break
10:45-12:00 Gifts
No matter the culture or the setting, gift giving is an exceptionally critical tool for any business professional. Today, gifts often reflect a personal touch or represent the region from which the giver comes. In this section, participants will understand how culture, religion, and geography affect any gift selection. The section will also explore what generally constitutes acceptable and unacceptable gifts, no matter the culture, as well as the legal and ethical parameters of gift giving.
12:00-13:15 Lunch
1:15-2:45 Introduction to Protocol Logistics
In this section, participants gain an overview of how to attend, host, design, plan, execute, and review protocol-centric events of varying scopes: meetings and meal functions.
2:45-3:00 Break
3:00-4:00 Introduction to Protocol Logistics continued
4:00-4:15 Transition to Graduation
4:15-4:30 Graduation and Close